The scenario is you have two different login names on the same computer. You have forgotten the password to one of them, but you can log into the other one. How do you proceed?
Unfortunately, we are not able to give general instructions about this over the phone or on our website for a couple of different reasons. The first reason is it depends on the operating system you have because each version of Windows has a different location or method to do it. Over the phone, many users are not familiar enough with their system to accurately tell us which version (or subversion) of Window they have and we cannot offer an hour of free support over the phone to walk them through it expeditiously.
The second reason is in some cases, there simply is no such user-friendly function. Microsoft did not build into the Setup section of Windows 10 a direct way to change the password of another user, for example. While there are indirect ways of accomplishing it, they become too technical for most users to follow over a telephone conversation.
Lastly, you might ask why we do not simply remotely log into your computer like other shops do. B. A. Computer Services is founded on the principles of privacy and strict confidentiality of personal information. Many many scams are initiated through the use of remote desktop technology and we simply do not want to be associated in the least bit way with such possibility. As soon as another person is permitted to take remote control of your computer, you have absolutely no idea what they are doing behind the scenes. Further, because it looks like what they are doing is coming from your computer, you could be liable for anything they do illegally such as accessing pornography, your Facebook account, your bank account, or sending emails. Everything they do will look like it came from your computer, and the IP address associated with your Internet connection is traceable by law enforcement
Therefore, the answer is, hands on is required to make this password reset happen. You may bring your computer to our shop or ask us to come pick it up for you. If it is a tower or desktop unit we only need the box itself. You will need to unhook the monitor cable, mouse, keyboard, power, and any network cable from the back of the computer. Each of these have their own sized connection types so they generally are very easy to reconnect. If you are uncertain, take a photo of the back of the computer before unplugging anything. Of course, if it is a laptop, simply bring it in as is.
When your computer arrives, we will be able to quickly assess the type of system we are working with, and inform you what will be required to reset the password. There will be no charge at that point and you can walk out with the computer if you are able to proceed without our assistance. However, as stated above, it can get very technical and what might take us a few minutes, may take you a full day to learn. The simplest scenario requires our minimum fee and can be done in about a half hour while you wait . The other scenarios literally can take days to complete when they involve third party accounts such as Google, Yahoo, Microsoft, or Apple. In many cases, more than one password and more than one type of password must be reset. Further, many people are not aware that if they reset a password on one device, they must re-enter it on their other devices such as phones or tablets that also use the same account.
B. A. Computer Services will make every effort to keep your service price low while maintaining strict confidentiality and security standards! We feel we cannot meet that goal over the phone. With every service we offer, 10 days of free follow-up support is given. Without a prior service agreement, phone support is billed at our normal hourly rate, whether over the phone, or in person, and prepayment is usually required via this website’s Payments section.
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