It is the policy of our company to treat all customers with the utmost respect, and to follow the highest level of integrity in software licensing and hardware replacements.

  • BA_CS will not install unlicensed software on any device. The software licenses (e.g. original license activation keys) must accompany the computer for re-installation of the original software, or else alternative operating systems may be explored.  We provide some excellent non-Microsoft alternatives.
  • It is the general policy of BA_CS to offer business-grade equipment, and to only install new parts for repair work.
  • BA_CS thoroughly tests all equipment for functionality before it is offered. Any known defect will be listed in the sales sheet other than minor scratches or signs of wear. New equipment will come with original manufacturer warranty.
  • BA_CS will install business networks and systems on site by appointment.  A Service Agreement must be signed prior to any work done. We guarantee confidentiality and non-disclosure of any information gained incidental to the work performed. We do not retain confidential information after work is completed.
  • BA_CS will not install networking or computers in residences. We will however service computers, printers,  or networks delivered to us. Ask about our special pickup arrangements.
  • Purchased equipment carries a 30 day return policy with receipt.  Equipment must be returned as originally sold with all software and accessories included.  At the discretion of manager, an item returned damaged or missing a minor accessory may receive partial refund.
  • Customers must sign a repair Service Agreement.  BA_CS will call and email the contact listed.   Any equipment remaining 45 days from time of second notice will be disposed of at our discretion.
  • Opened or installed consumables (toner, ink, paper, pens, batteries, etc.) are non-refundable. If otherwise unused, they may be exchanged within 7 days for a like item of similar value at the discretion of the manager.
  • Rechargeable batteries (in refurbished laptops, etc.) are tested to hold charges of at least 1 hour. If a battery fails to hold a full-hour’s charge during the 30 day return period, it will be exchanged. Certain batteries are designed to hold less than an hour charge and will be so noted on the sales receipt as non-exchangeable.
  • Replacement hardware sold as NEW is indeed new from the manufacturer. All electronic repair parts are new parts unless otherwise stated on the sales receipt. Refurbished parts may be offered for older non-electronic components such as replacing a computer case, or an external accessory such as a mouse or keyboard.